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What our customers say:
Hi,
Just wanted to drop you a note of thanks for excellent customer service!
My order, placed yesterday, arrived today and was exactly what I’ve been looking for for a long time to deal with British summers at airshows! The item review on page 94 of February’s PhotoPlus magazine pointed me in your direction and I shall definitely be taking a longer look at your web site.
I wish more businesses provided the level of service you do!
Yours appreciatively
Peter
Hi Peter,
Having cleared up why I had the problem with your website {;-}. I cleaned my sensor, apprehensive because of all the warnings from every side, and found it to be a doddle. I followed the instructions that came with the kit you supplied. I began by using the blower, that removed all but three to four dust particles. Next I used the Eclipse, just two passes in each direction with a swab was enough and the sensor was clean. Whoever thought of the camera Bivvy deserves a medal, it was so easy to use and such a simple idea. Without it I'm sure finding a dust free place to do the cleaning would have been next to impossible and I'd have had to take my camera to a pro repairers. It saved me time and money!
Cheers
Barry
Hiya Peter,
once again you chaps and chapesses came up with the goods. Worth waiting for and even better than than my previous 5D protective skin. It still allows the camera to look smart in "stealth mode". They know its a Canon but the true identity is hidden.
Of course the most important bonus is that the camera is protected from unwanted patina.
The B-Grip is my best friend, the only one I trust to hang to the camera when I am not using it.
Most satisfied with my purchases.
Best wishes
Andrew F.
Hi
last week, I ordered a sensor cleaning kit from you for my Nikon D3.
My camera's sensor had begun to resemble a Dalmatian with Chickenpox!
The kit was delivered within a couple of days, and this morning I took a deep breath, set the camera to cleaning mode, and followed your instructions to the letter. After using 4 cleaning swabs, and with judicious use of the blower, my Nikon now had a spotlessly clean sensor. I couldn't be more relieved, or happier! I won't now have to spend hours Photoshopping my portraits to get rid of spots and a smear of what looked like grease. Although Photoshop usually fixed the problem, the results were never quite what I expect from the D3, and of course there was the time factor to consider.
You market a great product, with easy to follow instructions, and I will be recommending it to colleagues and friends with similar problems with their digital SLR's.
Many thanks
Kind regards
Martyn Young
Hi Peter,
Re: Screen Protector
Many thanks for the swift delivery. Your excellent product arrived at 1.00p.m., in perfect condition.
I am really pleased, with what is a great piece of engineering and fit.
As we are known to say 'up 'ere',..... " it'a real treat!!"
Regards,
Ralph Fraser
I ordered a removable protective screen for my sons D3100 a while back, and Friday I ordered one for my 60D, which arrived in 24 hours. I have no hesitation on advising others to use them, they are simple to attach and now I am happy to keep my screen on my 60D visible whereas before, for safety I used to keep closing it. Good value, fast delivery and I will shop with you again. Thank you.
Jeremy Rundle (Mr)
Peter,
With this brief e mail I would like to say and mention, that having viewed your site for a couple of weeks and now decided to buy a couple of items, which I am really pleased with.
The service has been fantastic, from my phone call asking some tech details re items bought and the courtesy during and after sales 5*****. I will recommend your site to others if and when they ask me "where did you get that Poncho".
If you would like me to stick your site details on to my small web page as a link, please let me know and I will arrange. It may help you get a few more sales in future.
Thanks Again.
Reg
I don't normally contact a company after i have purchased a product but after the professional service i have received from you i felt i needed to reply.
May i take this opportunity to thank you and your staff on the FIRST CLASS SERVICE THAT YOU HAVE PROVIDED ME. I would recommend you to all.
Many thanks
Mike Bennett
Hi,
Took delivery of your dust-aid Platinum this morning. My Nikon D90 had about 20 dust specks on the sensor; followed the instructions carefully and they are now all gone. Brilliant idea and easy to use.
Kind regards,
Dave Thompson
Hi
I have just received my package & would like to thank you for such a great service, as I only ordered it less that 24hrs ago.
The Glass Protector fits like a glove.
THANKS
ROBIN JEFFS
Hello Peter,
Just to let you know that the Loupe arrived safely today,and to say that if anyone else ask's you, it does fit on the Nikon D3s.
I have taken some photographs with it in place and am very pleased with the loupe and clarity.
Best Regards
Dave Shandley
Hi Peter
Just a line to let you know that when I purchased my 5DMKII in September 2009 I fitted one of the last remaining Dust Shield's I had available to cover the mirror box. The Dust Shield has remained on the camera all the time and there is no sign of any dust on the sensor. Now I know that the 5DMKII has a self cleaning sensor but the added security of the Dust Shield has prevented any stray dust entering the mirror box.
When I fitted the Dust shield to my original 5D on which the trials of the Dust Shield were first conducted, there was virtually no dust on the sensor after a year in use.
For me the Dust Shield has proven it's worth and if it is still in production I would wholeheartedly recommend it.
Regards/Roger Busbridge
Thanks for my order which I recieved today,and only ordered yesterday!
Both types of protector screens work well and I am very pleased. They are something I have been looking for for a while.
The advice on the phone was good and no doubt I will be ordering again!
Thank You
Jeremy Sayce,Shropshire.
Hi,
Firstly, let me thank you for the excellent service provided by you when dealing with my orders.
When photographing wildlife during walks, I carry among other outfits, a Canon EOS D7 paired with a Canon 300, F2 .8 lens, with a 1.4 or x2 expander. As a result, over time, I have suffered considerable pain in my shoulders, because of the weight.
You included with one of my orders a copy of your little publicity magazine, which mentioned "lens cradle" and in view of my shoulder problem, was of course interested and as a result ordered a set, in truth, with some scepticism. However, after using the device for a short while, I was delighted, because the pain in my shoulder pretty well disappeared. I'm so delighted with the results, that I've ordered a second cradle to use with another long lens combination.
Regards
Peter Harvey
That was amazingly quick. The postman was knocking on my door at 0930 the next day with the package after ordering in the afternoon.
Many thanks and the large silicon rubber blower does a great job of getting dust of the camera sensor.
Nic Franklin-Woolley
Just to confirm that the LCD protector arrived safely this morning, less than 24 hours after it was ordered, and is now in place on my camera!
Many thanks,
Petronella Clark
Thank you for your first class service. Your quick response to my email I sent so very close to 5pm was in my inbox minutes later. I took your advice and bought the wet kit you suggested. The instructions were straight forward and even showed diagrams of what the correct pressure on the swab looked like. I followed the instructions and after two cleaning sessions the sensor was clean. I made a 'fake' blue sky in photoshop elements and used this to check my progress and the final cleaning picture viewed at 300% was free from dust spots. Using the sensor cleaning starter pack on my Canon EOS 350D was straight forward and the result was fantastic. Great product. Thank you
Phillip Martin
Thank you for the extremely quick delivery of this order. My Pentax K-m was badly contaminated with dust, but within a few minutes, following your simple instructions, every last spot was removed. I'm very glad to have my camera back in full working order!
Regards
Lee Osborne
I have received my b-grip yesterday afternoon. This is what I call a very, very fast and good service.
I enjoy my b-grip. Quality = superior.
Many thanks.
Jean Néron.
I would like to thank you for your fantastic service. I ordered lens caps yesterday just before noon and they were delivered this morning! The lens caps are perfect replacements for the Olympus caps that I lost recently while on holiday. They are easy to fit and the retaining chord will mean no more lost lens caps. An ideal product. But most of all I would again thank you for your excellent service.
Thank you.
Jim cormican
Hello,
I recently purchased a LCD screen protector, a rubber camera case and a micro-fibre cleaning cloth.
I would like to thank you for providing such good products, I was especially please with the glass LCD screen protector which fitted my new Canon 450D very easily, without mess or streaks etc. Also the cloth is great. and the delivery was very prompt.
I don't usually get over enthusiastic about such things, but after searching the web for these items, your company came up trumps.
I shall certainly recommend you.
Yours
Martin Aubrey
Martin Aubrey Art & Design
Received materials today to wet clean my oil smeared sensor.
Having never attempted this before it was with some anxiety that i set about the task.
However i shouldn't have been so anxious as i had complete success.
The on line video tutorials gave me the confidence and support that i needed to procede.
Thank you for the service.
Best Regards
Keith Mountford
Hi Peter
My order arrived safely in today's post and with a great deal of trepidation I cleaned the sensor for the first time with the Eclipse and swabs.
You probably know that Leicas are known for spattering lubricant onto the sensor glass (when new) and it took 3 swabs to get it good and clean (the first was probably wasted due to my fear factor).
As far as I can tell, the result is pretty good and I've just ordered some more swabs for future use.
Cheers
Mike
Many thanks for your update on shipment.
The package arrived this morning in the post.
I have fitted the protectors to my Nikon D3 and fit perfectly
Many thanks
David A Ingham
Hi Peter,
I have just returned from a couple of back to back trips and would like to thank you once again for the help you gave me recently.
As you were aware I was flying off to the States the day after you assisted me. It was obviously a busy time for me and when you said you could visit my house to help me I couldn’t believe it. This made my life so much easier as I work shifts and to visit your shop would have been almost impossible.
In a nut shell I thought your customer service was outstanding, not only to visit me during the morning and taking time out of your schedule but to resolve my problem, teach me the correct way to clean my sensor in future and then not to ask for any payment was amazing! This is not forgetting the approx 100 mile roundtrip you made either!
After creating the original problem myself you managed to save the day as time was running out, this meant that I could take this camera with me and take some great photos along the way.
You have gained a customer here and I could not recommend your company and personal expertise highly enough, I will certainly be telling all my friends about Just Ltd and will be contacting you again soon to order the correct sensor clearing tools.
Thank you once again Peter, the kindness was/is very much appreciated!
Kind regards, Stuat
Hi Peter,
Thank you very much for responding quickly.
I must say that I'm very impressed with the high level of customer service that your company has demonstrated.
I will definitely recommend your site to my colleagues and will undoubtedly buy my suppplies from you when my swabs run out!
Regards,
Salvador
Hi Peter
Just a quick note to say thanks for the 'sensor cleaning lesson'.
I was suitably impressed with your 'hands on' practical approach to subject I assumed to be beyond mere mortals such as myself.
I will certainly be recommending your products and expertise to other camera users.
Thanks again.
Steve Findlay-Wilson
Dear Sir,
Just to let you know that the items arrived today. Thank you greatly for the efficiency with which you sent me the ordered items. I will definitely tell my colleagues about your good service and efficiency.
I wish you lots of success in the future.
Best regards,
Wilfred
Hello Peter,
I have just finished using the cleaning kit on my Fuji S5.
Test shots show no blemish on the sensor.
The only problem was when I used the final swab to clean the Fresnel lens on the prism. I added some more methanol to the swab (it looked dry). Some of the liquid got behind the lens. 10 evaporating minutes later the view was fine.
Thank you for your help and advice, you have a return customer!
Best Regards,
Kevin Lewis
Hello Peter,
Thank you for your help. Your Web/Phone Support & instructions are first class!
Regards
Choong
Hi Peter Received the sensor swabs today, Two stokes across the sensor on my canon EOS/1D MK11N, Then I took a shot of the sky loaded it in the computer magnified
the image and all the dust had gone, I'am well pleased many thanks for a product that works
Regards Chris
Hello Peter,
I received the Dust-Aid Palitnum yesterday morning.
Now that is what I call good service!
I cleaned the sensor on my S5 today, It was so fast, and easy to do.
Great results!!!
Wishing you a good day.
Regards,
Keith
Dear Peter
Just to let you know that my raincover arrived this morning - thank you for your very prompt service.
I have just had a 'trying on' session with the D3 and various lenses, and it seems ideal, much better than the more expensive Kata ones I have had previous experience with.
Many thanks for your excellent service, I'm sure the D3 will be very happy in it's new, snug coat.
Best wishes
Louise
Hi Peter,
Many thanks for your excellent service as my Cleaning Kit arrived this morning. My sensor must have been particularly bad as it took four passes to get it clean but I am very pleased with the results.
Do you think the sensor should be cleaned at regular intervals (i.e. every 6
months) or only when specs are noticed/detected?
Thanks again for a great service.
Best regards....Bob
Bob Revie
I'd just like to say what excellent service I have received from you. My order arrived at 8am on 29th April so you must have posted it within seconds of receiving the order.
The items were well priced & exactly as described on your web site I shall certainly be recommending you!
Regards
Dawn
Hi there,
I just recieved my introductory Digital SLR cleaning kit today. I don't know if you need testimonials, but I have to say I am impressed with the product. If you do ever need a testimonial, please tell me so I can write one. Took me 15 minutes from opening to finish to have a clean sensor, and that was whilst being scared of bricking my camera!
Could you tell me what to "refill" the kit with, where can I buy extra swabs and fluid on the site?
Cheers
James
Peter,
Just to say how delighted I am with the sensor cleaning you did on my
Nikon and that you also took the time and trouble
to show me how to properly do a 'wet clean' on the sensor. I've cc'd
this email to friends who also have an interest in photography.
Additionally, I've placed a link to your website -
www.cameraclean.co.uk, from my website
Kindest regards,
Chris
Hello Peter,
My order arrived today, now that was amazingly quick postage to me, thank you.
I am writing to let you know how I got on.
I counted on my before photo around 40 dust spots. I then cleaned as per instructions with the swabs and E2 fluid. Like you said I had to budget a few swabs for my learning curve!
However after 3 cleans I am really struggling to see a single dust spot!
I am delighted.
Thank you so much for your help, advice and prompt delivery.
I am sure you must get this all the time, but should you wish to use them for your website I have attached an after and before photo.
Kind regards, Rob.
NB Should you wish to use this correspondence too, that is completely ok.
(Items Purchased: Sensor Swabs & E2)
RobShephard_Before_Cleaning RobShephard_After_Cleaning
Just a quick thanks for posting back my business card holders left on you stand at the Focus Exhibit.
This is much appreciated.
p.s. Your products (illuminated Loupe & dust aid) are brill & your one on one advice was superb.. thanks again
Kind Regards,
Evagoras
Having just bought the Dust-Aid Platinum from yourselves may I say what a pleasure it has been to deal with your company. I had excellent advice and assistance, I watched the help videos and saw how easy it was and ordered over the phone. The kit arrived in a couple of days and with some trepidation i put the DSLR on "Sensor Clean" setting and did the job,it could not have been easier.
A super product from a company that knows about SERVICE a rare thing in these days.
Regartds
Keith killigrew
Hi Peter,
Just a quick note to say the camera came back today and the sensor is very just how I need it. Thanks a lot. I am very grateful to you and most impressed with the general service I got from your company. I posted a comment on the AP site here:
If you wanted to use any part of it or any other recommendation I could give on your site or elsewhere I would be delighted to oblige.
Anyway, thanks again
William
William Scott
Good afternoon Peter,
I thought I would let you know that I successfully cleaned my Nikon D40 sensor - and although a slightly scary learning experience, it should be far easier the next time around!
No apparent damage caused by the cotton bud either, just a few loose threads which i carefully removed.
The E2 solution seemed to smear more so than the Ultraclean, and there is now only one tiny spec of welded dust in the far corner (visible only at the highest F number). Overall very pleased! - many thanks for your previous help and correspondence.
Kind regards,
Chris Harris
Hi Peter
I would like to thank you for your quick response, I am very impressed with the way your company does business, even when involved in a small sale item.
I will check out your tutorial, but it seems that i should get the swab. My sensor has never been cleaned since the camera was bought about 18months ago. I just noticed I was spending forever retouching dust spots. They were really very noticeable, so I will not be too anal about having zero dust.
But to get the major particles off they have as you say been there too long to remove with the dust-aid which is probably a more suitable maintanance tool.
I will try the swabbing system once I check out your tutorial.
Once again thank you very much for your assistance, and please let me know if you require any testimonials for your website or other promo material........Thanks
Mark Nouillan
www.business1stphotography.com
www.ultimatecarphotography.com
Peter,
A Happy New Year to you
Some feedback
My wife separately researched the best way of getting me better organised for photographic shoots as part of my Christmas
By sheer coincidence she choose the Photographers Vest which Just market.
I am amazed at the difference this makes. Everything is permanently packed and immediately usable.
Good choice -I will recommend it to others
Best
Jim
http://www.jimhampsonphotography.com/
Morning,
i called you on friday regarding a dust aid platinum cleaning kit, while on the phone you kindly offered your words of wisdom regarding cleaning, i proceeded with the order on friday afternoon and my kit arrived on saturday morning all the way up here in freezing Scotland, thanks to the service provided by you and the first class product, i now have nice clean dust free images once again
many thanks
Billy Quigley
Dear Peter
I recieved the cleaning kit this morning and just wanted to email and say what a fantastic quick service you provideI have now used the kit and can take photos over christmas that will be blemish free.
Very many thanks and a happy christmas and prosperous new year.
Nigel Mason
I knew I had to take the plunge and have my sensor cleaned. The cost of professional cleaning is prohibitive to me on my pension but fortunately I found 'Just'. The advice given by Email prior to my purchase was clear, swift and concise. The 'Just introductory kit' was delivered in super-fast time and with the information on this site, both written and video, the cleaning was simple. As a novice in this department, I was more than a little anxious. A needless worry with the help of 'Just' staff and the detailed instructions here. The cleaning kit does exactly what it says on the tin and I now have a squeaky clean sensor. Thanks for everything.
Ray Davies
(Item Purchased: Introductory Cleaning Kit)
Sirs
My order arrived today and I must say what a fantastic product. Have used it in conjunction with Delkin Devices Digital Duster Wands and Solution and I now have one very clean sensor.
I know who to come to for any further cleaning products.
Regards
Ian Allen
(Items Purchased: Dust-Aid Platinum)
Hi Peter,
Many thanks for the new bag. Your kit proved extremely effective in doing a first time sensor clean of my new Nikon D3. I didn't realize how much dust and oil seems to still be hanging around from the manufacturing process. Much more tricky than my old D2X!
Many thanks
Regards
John Cummins
(Items Purchased: Pro Cleaning Kit)
Just a note to thanks for the amazingly fast delivery of my sensor cleaning kit. The product did what it says it should very simply and very quickly.
Regards... David
David Dent
Hi
Just a note to say very many thanks for a very fast turnaround and delivery. Goods arrived lunchtime today (sadly that's when we get the 'morning' post).
All does exactly what it says on the tin. Sensor cleaned and restored to its glory. Unfortunately a fortnight in the Orkneys with high winds, had done nothing to keep it clean changing lenses.
All okay now and will highly recommend your company to everyone I know in digital photography.
Also, your website and documentation is straight forward and efficient. All a credit to you.
Many thanks again.
Nick White
The Felixstowe Mob
(Items Purchased: Intro Cleaning Kit)
Its CLEAN!!!
Not 100%, but I guess thats a lofty goal to aim for, just about pick out a small blob at F22+. I`m well happy, as before it looked like someone had sneezed inside my camera.
I am very, very happy. Yesterday I was pretty desperate, but your advice and quick shipping of the DustAid kit has got me through the "ordeal" of cleaning my sensor! I'm really, really impressed with your service and help, to be fair once I bit the bullet it was pretty much as simple as you said it would be.
I should have got the Dust Aid Platinum pack as well, and will indeed order that the next time I have to clean it.
Thanks very much for stirling service, from both me and my Nikon!
All the best
Tony Stubbings
Dear Peter
May I first thank you for a service that is second to none, having now used Dust Aid and Dust Swabs I would recommend to anyone to buy this product. I use a Nikon D200 and had at least twenty pieces of dust on my sensor, some stuck on. I used Dust Aid to lift the loose dust as you said and then wrapped the swab stick as per your excelant instruction and swabbed my sensor, finally cleaning again with Dust Aid to remove any fibres if any left by the swab. Result picture at f22 on blue sky adjusted in auto levels, zero dust!!! Fantastic product and service
Thank you so much
G.Broxham
Hull
Dear Peter,
Just to let you know that the above order has arrived and has been used to clean my sensor.
I am impressed not only by the excellent customer relations as in your email to me but the speed at which the order has been sent.
I ordered it on Thursday evening and it arrived today (Saturday) at 9AM.
Your web site is also excellent especially the vidio lessons. I was going top have my camera cleaned professionally until I browsed your web site.
Thanks for the first rate service. I will recommend your company to my friends.
Regards
Mike Sturgeon
(Items Purchased: Pro Cleaning Kit)
Hello Peter,
Just a very quick line to say "Thanks" for what's possibly the quickest service I've had from anyone in a long time. My two neoprene lens bags arrived in this mornings post having only ordered them late yesterday afternoon.
Absolutely "Well Done"
Regards
Greg Newby
Hi Peter
Just to let you know the little package arrived today and I’ve succesfully removed the oil spots from my camera’s sensor J
Regards
Liam Boyle
Hi Peter, thanks for letting me know my order has been dispatched. Quick service is always welcome as is the good communication. Rest assured that when it comes time to top up the cleaning supplies, yours is the site I will order from. Your website is well laid out with an excellent level of detail on the products you offer. Well done and thank you for making this transaction a pleasure.
Regards,
Alex Wright
Thank you for the email, the package showed up yesterday and did exactly what I wanted it to.
Thank you for your excellent service and prompt dispatch, I look forward to doing business with you again in the future.
Regards,
Dr K J Baker
(Items Purchased: Pec-12 & Pec*Pads)
Peter,
Many thanks for letting me know.
The package arrived today and has already been used successfully to clean my sensor!
Many thanks again,
Nigel
(Items Purchased: Intro Cleaning Kit)
Hi Peter
Thank for the quick delivery of my introductory digital SLR cleaning kit, it did just as it said on your site, i admit i was very nervous at first about going into the internal bits of my EOS 350d but your instructions which were enclosed were easy and great to follow, i will be recommending your site to all my freinds
Regards Alan Griffin
THANK YOU VERY MUCH FOR YOUR PROMP SERVICE, MY CLEANING KIT TURNED UP AN HOUR AGO. MY CANON EOS 5D SENSOR FILTER GLASS SEEMS TO HAVE ACCUMULATED A VERY VERY FINE DUST FILM OVER THE LAST TWO YEARS THAT I HAVE OWNED THIS CAMERA, I HARDLY EVER TAKE THE LENS OFF BUT IT IS NOW PERFECTLY CLEAN. AGAIN THANK YOU VERY MUCH, PETER NEWMAN
(Item Purchased: Intro Cleaning Kit)
Dear Peter,
Thank you very much for the swift dispatch. I didn’t expect to receive the goods today, having placed the web order yesterday 3.00pm.
Cleaning the sensor took only few minutes and I’m delighted to let you know that now it is like new.
I wouldn’t hesitate to recommend your prompt service and marvelous products to anyone.
Best regards
I Gallella
Hi Peter,
Congratulations on running a great service! Website easy and clear to use - video tutorials are really useful. Received my order this morning after ordering yesterday morning. Will be back again soon!
Kind regards,
Tim Summers
Hi Peter
My order has just been delivered. Tremendous service, will certainly use you again.
Many thanks
Neil Parkhouse
Thanks Peter. It arrived in the post just before easter and has done just the trick with the camera so many thanks for the prompt despatch.
another satisfied customer ;-)
Richard Filippi
(Items Purchased: Sensor Swabs & E2)
Hi Peter,
This is just to say thank you for the excellent service.
So many promise, but fail to deliver.
Yesterday in the morning I had a badly marked piece of film. Today at 09:37 I have received my order and now have a good scan from a cleaned piece of film.
You get top marks for Service, Delivery and not forgetting "Communication".
With thanks and regards,
Michael Mayles
Hi Peter
just to let you know I received the parcel today and i would like to thank you for your fast delivery and good communication.
I will definetelly recommend you.
thanks
Ramon
(Item Purchased: Intro Cleaning Kit)
Thanks for your very quick response, I have cleaned the ccd sensor and It worked excellenty, Thanks very much, Tim Hills.
(Items Purchased: Sensor Swabs & Eclipse)
Hi
Thanks for the great service, the Introductory Cleaning Kit arrrived the day after I ordered and worked perfectly. After spending a long time researching the best way to clean my sensor I'm sure I've found the cheapest and easiest way.
Thanks
Ed P
Hi Peter,
Thought I'd show you the results of my first sensor clean. Before shot taken f32 against sky, after f32 agai